Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

 

What are your working hours?

Our customer service is available from 09:00 to 18:00 on weekdays and Saturdays.

 

Do you offer exchanges or refunds?    

We offer exchanges for a different size of the same product, and you can return an item within 14 business days.

 

How can I make a return?    

You can create a return request by using the "easy return" option in the help section of our website.

 

Which shipping company do you work with?

We ship our orders with ''Hepsijet Kargo''.

 

Who covers the return shipping fee?  

The return shipping fee is covered by us. If the return is not approved, the return shipping fee is borne by the recipient.

 

Do you offer cash on delivery?    

You can safely pay with cash or credit card at your door.

 

When will my order be shipped?    

Your order will be shipped within 2-3 business days.

 

Do you have a physical store?    

Our sales are conducted online only.

 

When will my refund be credited to my account?  

After your return package reaches us and is approved, it will be credited to your account within 2-3 business days, depending on your bank.

 

Will the product I like be back in stock?

You can be notified when the product is back in stock by clicking the "notify me when available" button located under the product.

 

Which size should I choose?

You can find your suitable size by using the "see it on" button from the photo or in the size chart area.

 

Do you offer wholesale?

For wholesale purchases, please visit our website www.blackfashionwholesale.com.